Legacy Credentials

The Advanced Customer Service & Sales certification was replaced by the Business of Retail: Operations & Profit certification in September 2019 to better differentiate our credentials and to allow more critical content to be covered. However, we recognize some training partners already have their school year planned. You will be able to use your existing exam vouchers and purchase additional exam licenses below through June 2020. After June 2020, no additional exam licenses can be purchased. We encourage all Advanced Customer Service & Sales partners to transition to the Business of Retail: Operations & Profit. Please contact us at RISEUp@nrf.com with questions.

 

Customer Service & Sales Products (Available through July 2020) 

OLD Customer Service & Sales - Exam Only

Textbook - OLD Customer Service & Sales/Advanced Customer Service & Sales Textbook

 

Advanced Customer Service & Sales Products (Available through July 2020)

Exam Only - Advanced Customer Service & Sales

Textbook - OLD Customer Service & Sales/Advanced Customer Service & Sales Textbook

 

Retail Management Products (Available through July 2020)

Exam Only - Retail Management Certificate

Facilitator’s Guide - Retail Management Certificate

Participant’s Guide - Retail Management Certificate

 

Learner Exam Retakes 

Retail Industry Fundamentals - Retake Exam

Customer Service & Sales - Retake Exam

Business of Retail - Retake Exam